Show HN: GuideLab – in-app user guides for their entire journey Hi HN, I’m James and I’m excited to share GuideLab, on-demand in-app guides to reduce support load and make your users happier. After a decade of working on products with small (20k) and large (millions) user bases, one thing remained clear - level 1 support takes up a lot of time. From universal usability (’how do I reset my password?’, ’how do I invite team members?’) to product specific problems, the answer is sometimes in a chat bot or knowledge base, but it’s cumbersome for the user and often gets lost in translation. Using GuideLab, you create in-app guides through a UI ("no code") which can then be shared with your users via a link special link over any platform: email, Zendesk, Intercom, in a KB, social media etc. As soon as a user clicks the link, they’re taken to your app and instantly see the guide. There’s also our search widget that you can embed directly in your web app. A 'Help Guides' tab appears for the user, where they can search and view any guide you've created. In that way GuideLab is fundamentally different to other guiding software like AppCues or userpilot. They focus on opting users into guides based on cohorts/attributes whereas GuideLab lets users view guides when they need them most. There’s a quick (<1m) video on the homepage ( https://guidelab.io ) walking you through how GuideLab works. If you have any other questions, or if there’s anything you’d love to see in this space, please share. https://guidelab.io February 11, 2022 at 03:40AM
Show HN: StreetComplete, an OpenStreetMap Editor for Humans StreetComplete is an OpenStreetMap[0] editor directed at people who want to contribute and want to do this using their smartphone, without learning how to edit things[1]. It is available as an Android application. It is intended to be used as one walks, with quests appearing as markers on the map. Selecting a marker allows one to answer a simple question. The answer will be added to the OpenStreetMap database, with app handling selecting objects for editing, transforming answer into OSM tags and making edits. OpenStreetMap account is needed to apply edits, but it is possible to start without it, make some edits and login/register later. Note: I am not the main author, but I am one of the active contributors. Github page is at https://ift.tt/2g8lasH and https://ift.tt/3nR9PzS shows what was recently released. [0]OpenStreetMap is a Wikipedia of maps, available on the open licence. This dataset is already used for many interestin...
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