By Jeffrey Tumlin
As the year comes to a close, we are grateful for our riders, customers, city partners and neighbors, whose support this past year has been invaluable. We want to take this opportunity to wish you and your family a joyous holiday season and a happy new year.
As 2021 ends, we are taking a moment to reflect on the challenges of the last year and the ways our agency was able to respond to them with courage, commitment and compassion. Our dedicated employees are the heart and soul of our agency, and we hope you’ll join us in celebrating them and the ways they’ve supported San Francisco’s recovery.
The COVID-19 pandemic and the changes it’s provoked in the San Francisco Bay Area have required the SFMTA to rethink street design and transit operations, as well as expedite processes and practices that have traditionally taken much longer. At every step of the way, we’ve prioritized the health and safety of our customers and our workforce.
We know it hasn’t always been smooth sailing. Even as we adjusted Muni routes to meet the needs of the community, we struggled with significant financial and staffing challenges. But, as the pandemic and people’s needs evolved, we adjusted and increased our service, making changes as we could and improving the speed and reliability of our most popular bus lines to keep public transit on schedule and traffic flowing.
We are proud to share this and other achievements we’ve made in the new 2021 annual report. We’ve named it “Meeting the Moment,” as it captures the changes we have made, the efforts we have pioneered and the projects and programs we are leading in preparation for the transportation system of tomorrow. This report reflects the importance of our work to create a safe, reliable, equitable and low-carbon transportation system. You can find it at SFMTA.com/Annual.
We look forward to the next year as we continue to rebuild service and develop new revenue streams that will allow us to build the first-class transportation network our city deserves. We thank you for your collaboration during these difficult times and look forward to working with you in 2022 to support the diverse and vibrant neighborhoods and people of San Francisco.
Happy Holidays!
Published December 22, 2021 at 08:03AM
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