Show HN: Tablevibe (YC S21) – Restaurant surveys which drive direct sales Hey HN! We’re Guido, Jeroen and Mathieu, the founders of Tablevibe.co! Tablevibe enables restaurants to capture customer feedback and incentivise direct reorders via QR codes on food boxes and bill folders. Restaurants and Cloud Kitchens increasingly rely on delivery and booking apps which demand a revenue share of up to 40%. It’s uber expensive (pun intended). Many of these apps don’t share customer data. This results in two fundamental problems. First, restaurateurs often don’t know who their customers are and what they experience. Second, profits are decimated. About 1.5 years ago we spotted paper feedback forms in our neighbourhood restaurants. Almost no one used them. If customers did, restaurant staff spent ~10 mins entering feedback into a spreadsheet. Meanwhile, people shared negative feedback directly online. Restaurateurs said it was painful. We set out on a mission to fix this. We got 3 restaurant owners to pilot our MVP. They added a QR code to their bill folders, which directed to a Google Form survey. We used Google Data Studio to share customer feedback with the owners. To boost response rates, we offered customers a $5 discount on their next visit. Restaurateurs loved it. They got a 20% response rate, actionable performance insights and way more repeat business. This laid the foundation for Tablevibe.co. Over time, we added two unique features: First, we encourage positive customers to share their 5-star rating on Google. With anger being a more powerful emotion than love, this brings back some balance to online reviews. Second, restaurants became far more delivery-dependent, so we added delivery surveys (QR code printed on food boxes) with an incentive to reorder directly from the restaurant. This save up to 40% in commission fees for restaurants and cloud kitchens. To date, we captured over 120,000 customer insights and drove thousands of Google reviews + direct orders for our partners. Our vision is to develop the #1 customer relationship management platform for restaurants. Stay tuned! We're a young business and we'd love to learn from you. Thanks in advance for your ideas, suggestions and feedback! Best, Jeroen, Guido and Mathieu July 23, 2021 at 03:55PM
Women Pioneers at Muni: Adeline Svendsen and Muni’s First Newsletter By Jeremy Menzies To close out Women’s History Month, here’s a look back at one woman whose work to bring Muni staff together in the late 1940s created a legacy that lives on to this day. Adeline “Addy” Svendsen was founding editor of Muni’s first internal newsletter, “ Trolley Topics .” Adeline Svendsen sits at her desk in the Geneva Carhouse office building in this 1949 shot. Trolley Topics was a new venture when it started in February 1946. As Svendsen wrote in the first issue it was created, “to bring a little fun, a little news, and a lot of good will to all our fellow employees in the Railway.” Just two years prior in 1944, Muni merged with the Market Street Railway Company, expanding the small municipal operation into the largest transit provider in the city with hundreds of employees, vehicles of every shape and size, and dozens of facilities scattered across town. The newsletter was meant to help unite ...
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